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Key skills & keywords for this role
These are the terms most likely to matter to the ATS for this Associate Process Manager role at Eclerx Services Limited, Mumbai, Maharashtra. Mirror the ones that match your real experience on your resume to improve your match score.
Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to…
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