About the role
Role & responsibilities Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers. Follow-up through phone calls, field visits, and legal reminders as needed. Maintain regular contact with delinquent borrowers. Understand customer financial challenges and negotiate payment plans if required. Conduct field visits to customers' business locations or residences. Trace absconding or non-contactable borrowers using available data and leads. Maintain daily repor…