Clinical Associate

We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. We’ve grown annual recurring revenue from $1 million to $50 million in two years. To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund. If you want to join us in doing work worth shipping, jump in. The role As a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction. This is a deeply operational, clinician-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments. A significant component of the role is in-person delivery. You will regularly travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases. This on-the-ground presence is essential in driving momentum, resolving friction in real time, and ensuring that Heidi is embedded effectively across organisations. It’s a perfect role for an enterprising, bright, and gritty current or former clinician looking to break into the health-tech space. What you’ll do Implementation & onboarding support • Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers. • Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows. • Deliver and support training sessions for clinicians and operational staff, both live and asynchronously. • Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker. Clinical workflow & medical knowledge enablement • Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings. • Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice. • Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi. Templates: discovery & support • Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements. • Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation). • Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption. • Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions. Continuous improvement & collaboration • Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance. • Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time. • Contribute to evolving team processes that help Heidi scale implementation and clinical enablement. What we’re looking for • Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health). • Strong interest in healthtech, AI, and improving clinical workflows. • Clear, confident communicator with the ability to explain clinical concepts simply and practically. • Organised and reliable, able to manage multiple onboarding tasks and support requests. • Comfortable learning new tools and working in a fast-moving, ambiguous environment. • Proactive, curious, and motivated to make clinicians’ working lives easier. • Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most. What success looks like • Clinicians feel confident using Heidi early in their journey. • Onboardings run smoothly with fewer workflow or documentation blockers. • Customer Success teams are able to self-serve common clinical and template questions. • Enablement materials and guidance improve continuously through real-world feedback. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. • Live Forever - Every release moves care forward: measured, safe, and built to last.