About the role
Harbor is seeking an Implementation Engineer to join our Enterprise Solutions practice. The Implementation Engineer ensures client satisfaction through successful installation of Intapp solutions that will improve the clientâs business efficiency and functionality. The Engineer applies advanced knowledge and experience to ensure client satisfaction by participating in complex projects and takes an active role, modeling best practices as an expert in the field. This is a remote position that can be located anywhere in the US or Canada.
Responsibilities:
- Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions
- Provides leadership to all members of the team
- Has advanced expertise with deployment methodologies
- Acts as the escalation point for complex situations and creates effective solutions
- Highly proficient with products and features
- Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
- Performs upgrades to production systems as needed
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