About the role
Customer Success & Support Specialist
Warehance helps businesses manage orders, inventory, shipping, and fulfillment.
Weâre looking for someone who is good with people, sharp with details, and enjoys solving problems . Youâll work directly with customers, investigate issues, answer technical questions, and help them run their operations.
We care about getting the answer right and seeing problems through.
What Youâll Do
• Solve customer problems involving software, warehousing, and shipping
• Investigate root causes and explain solutions clearly
• Help customers get more out of Warehance
• Work with product and engineering to resolve issues
• Own problems from the first question through resolution
Who You Are
Youâre analytical, personable, and technically capable. You ask good questions, notice details, and follow through. You donât need to know everything coming in, but you need to be willing and excited to learn .
Our values:
• Integrity: Be honest, accurate, and accountable.
• Craft / Excellence: Care about the details. Do good work.
• Passion: Bring energy and care to what you do.
• Curiosity: Dig deeper. Understand how things work.
• Generosity: Be helpful with your time, knowledge, and attention.
How to Apply
Send your application to hiring@warehance.com .
Youâre also welcome to include a short Loom or video. Completely optional. Keep it casual. We want to hear your personality and get to know you. Here are some questions we love to hear answers to:
• Whatâs something youâve gotten so absorbed in working on, learning, or figuring out that you lost track of time?
• What is a difficult accomplishment you're proud of?
• When was the last time you were generous to a stranger?
Feel free to show us work or a project you think is relevant. Weâll review every submission, and we appreciate the time you put into it.
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