About the role
About instashop:
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.
About the Role
As a Delivery Support, you will be responsible for supervising and coordinating delivery operations to ensure timely and efficient service. This role involves managing a team of drivers, overseeing daily delivery activities, and implementing strategies to enhance customer satisfaction and operational efficiency.
Day-to-Day Responsibilities
• Supervising and coordinating daily delivery operations, assigning tasks and routes to drivers
• Conducting rider interviews and managing the onboarding process to ensure new hires are well-prepared
• Conducting on-ground training to all new hires to ensure they are aligned with InstaShop's standards
• Monitoring delivery performance, addressing delays, and resolving on-ground issues to ensure timely service
• Providing support and guidance to drivers, ensuring compliance with safety protocols and company policies
• Conducting regular performance evaluations and training sessions to enhance team skills and efficiency
• Communicating with customers and addressing any delivery-related concerns or feedback
• Maintaining accurate records of deliveries, incidents, and vehicle usage
• Ensuring asset delivery is in a timely fashion to 3PL vendors and their riders
Key Qualifications
• Bachelor's degree in Logistics, Business, or a related field
• Minimum 2+ years of experience in delivery operations or team supervision
• Strong understanding of route planning, delivery processes, and safety regulations
• Proficiency in using delivery management software and GPS tracking systems