About the role
Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision : Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service …