Integrations Lead, Partnerships - AMER

Hi 👋, I’m Kat https://www.linkedin.com/in/katfergerson/ :) when I joined Ashby two and a half years ago to lead Partnerships, we had less than a hundred integrations. Today, we have over 300 https://www.ashbyhq.com/integrations, thanks to exceptional work from Hannah to take us from 0 to 1, our Product Managers, and our Engineers. As our integration ecosystem continues to grow, we’re looking for someone to take on Integrations as a full scope, including building out our integration ecosystem for new products (like People Workflows). As the Integrations Lead, Partnerships, you’ll report directly to me and be responsible for owning our integration partnerships across inbound, outbound and account management, and being the technical liaison for our Product Managers and Engineering team. This is a highly cross-functional role that requires strong communication and collaboration with Sales, Customer Success, Engineering, Product, and Marketing. You’ll have the opportunity to be on the front lines of trending HR Tech by speaking to inbound partners and guiding them on the best practices for developing their use case against our APIs https://developers.ashbyhq.com/. Success in this role looks like maintaining a strong sense of ownership over the partner experience and prioritizing how we can be helpful, while being direct and clear about our customer-first mindset. You’ll take over account management for our larger partners, like ADP, and find ways to continue improving how companies integrate with Ashby. What you’ll do Own the inbound integration lifecycle - Own inbound integration requests from qualification through launch and ongoing maintenance, using judgment about customer value, product fit, technical feasibility, partner commitment, and Ashby’s priorities. - Guide partners through the process—from NDA and sandbox access to API documentation, onboarding, testing, and launch—while choosing the right balance of async and live collaboration. - Set clear expectations, keep work moving, and close the loop thoughtfully when an integration is not the right fit or a current priority. Connect partners, Product, and Engineering - Serve as the technical and commercial liaison across integration partners and Ashby’s Product, Engineering, Product Operations, Support, Customer Success, Sales, and Marketing teams. - Translate partner and customer needs into clear requirements, tradeoffs, and next steps, and help determine the right path: native build, partner-built integration, connector, unified API, or future roadmap opportunity. - Help partners navigate API concepts such as authentication, endpoints, webhooks, data mapping, and workflow design, while bringing sound judgment to design-partner and enterprise requests. - Own how integration knowledge reaches Sales, CS,and Support, so teams feel well versed on current and upcoming integrations. Own quality, launches, and strategic partnerships - Coordinate integration reviews and launch readiness with partners and Product, including workflow validation, feedback, security considerations, configuration, documentation, assets, and Marketplace publication. - Maintain the external integration directory and partner-facing resources, and partner with Marketing and Product Marketing on launch communications, enablement, and ongoing updates. - Manage larger integration relationships, working with Enterprise Sales, Customer Success, and Product to understand customer needs, enterprise opportunities, design-partner requirements, and roadmap implications. - Represent Ashby externally in partner discovery, technical scoping, roadmap conversations, launches, and post-launch feedback loops. - Optimize current integrations when updates arise, coordinating scope with Project Managers and aligning with partners and internally. Improve the operational foundations for scale - Keep HubSpot and related partnership systems current with partner context, status, ownership, timelines, and customer or prospect demand. - Improve swim lanes, handoffs, SLAs, documentation, reporting, and support paths as you operate the program. - Automate high-frequency, low-variance work while preserving human judgment for qualification, prioritization, quality review, and strategic relationship management. - Work directly with the knowledge base team to build out systems for keeping integration documentation up-to-date. About You We think the ideal person for this role will have experience and skills that look something like this: - You’ve worked at the intersection of partnerships, product, technology, and customers—in integration or platform partnerships, technical program management, product management, solutions architecture, implementation, or a similar role. - You’re technically fluent enough to understand APIs, authentication, data flows, webhooks, sandboxes, and integration tradeoffs. You don’t need to be an engineer, but you should be comfortable asking precise questions and learning how systems work. - You bring strong product and business judgment: you can distinguish between an interesting request, a customer problem, a strategic opportunity, and a commitment Ashby should make. - You communicate clearly and write well. You can build trust with partners, set expectations, give direct guidance, and turn messy conversations into crisp requirements, decisions, and documentation. - You’re operationally disciplined and improvement-minded. You can own a high-volume workstream, create structure in ambiguity, automate repetitive work, and follow through across teams. - You care deeply about the customer experience and can work effectively across Product, Engineering, Support, Customer Success, Sales, Marketing, and external partners. - You like building the system, not just running it. You're drawn to finding a problem, scoping it, and proposing a solution, and you don't assume the current way is the right way just because it's what exists. This role probabl