About the role
Minimum of 4 years of experience in a Service Desk or similar environment, including at least 1 year in a Team Leader role, Practical IT knowledge, including troubleshooting skills related to operating systems, networks, and hardware, Hands-on experience with operating systems such as Microsoft Windows, Linux, and macOS, Ability to work with Key Performance Indicators (KPIs), including tracking performance and preparing reports, Experience with ticketing and documentation systems (e.g., Jira, C…