L2 Engineer – Microsoft 365

emagine Polska

Poland· IT August 28, 2026

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MicrosoftEngineeroperationalprimaryresolutionincidentsexcellenceSummaryfunctionsactinglayerescalated

About the role

Summary: This job functions as an L2 support engineer for Microsoft 365, acting as the primary resolution layer for incidents escalated from L1, with an emphasis on structured troubleshooting and operational excellence. Main Responsibilities: L2 Escalation & Expert Support: Primary resolution for incidents from L1, resolving Microsoft 365 issues, and escalating cases to L3 as needed. Operational Excellence: Deliver quality support aligned with SLAs, execute operational tasks, and proactively id…

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