About the role
Description A "Centralised Complaint Redressal Cell" is a dedicated unit within an organization responsible for handling and resolving complaints from banks customers. It typically involves receiving, investigating, and addressing grievances raised through various channels, with a focus on providing prompt and effective resolution. Head-Centralised Grievance Redressal Cell is responsible for overall coordination of Greivance redressal team for ensuring timely resolution of customer complaints, …