About the role
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. About NetDocuments At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge. Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls. Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms. That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including: Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies Five-time Top Workplace USA winner Five-time Salt Lake Tribune Top Workplace Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you. About the role The Sr. Director, Legal Innovation Partners is one of the most senior customer-facing leadership roles at NetDocuments. You will own the strategy, structure, and performance of the Legal Innovation Partner team — a group of senior practitioners embedded with NetDocuments' most strategic law firm and legal department clients to drive AI adoption, transformation, and long-term retention. This is a revenue-accountable leadership role. You and your team are directly responsible for the renewal and expansion of a significant portion of NetDocuments' enterprise ARR. You will build the playbook for how NetDocuments partners with firms navigating AI transformation, and you will lead that motion personally with a portfolio of the firm's most complex, highest-value relationships. What You’ll Do Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client-first excellence Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive-level engagement with firm leadership, CIOs, and innovation partners Define and continuously refine the firm's AI transformation engagement model — from initial diagnostic through adoption milestones and renewal — in partnership with Product, Engineering, and Marketing Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively Represent NetDocuments at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions Hire, coach, and retain top Legal Innovation Partner talent, with a specific focus on building a team that can command credibility in conversations with law firm management committees and C-suite legal technology leaders Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction — and hold the team accountable to them Other duties as assigned What You’ll Need to be Successful 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof — with at least 4 years in a leadership role Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry — you can have a peer-level conversation with a firm's Managing Partner, CIO, or Chief Innovation Officer Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes Experience building or leading customer success, professional services, or client advisory teams in enterprise technology Strong executive presence and communication skills — you are as comfortable presenting to a firm's Management Committee as you are workshopping an adoption roadmap with a legal technology manager JD or equivalent legal industry experience preferred. Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments is a significant advantage Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem Ability to travel up to 30% to client sites, conferences, and internal team meetings