Manager Data Platform Operations

Pay Range: $133,300.00 - $213,300.00 Please email if you are a candidate seeking a reasonable accommodation for the application and/or interview process. At BCBSRI, our greatest resource is our people. We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well. We recognize that to do your best work, you have to be your best self. It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees. Our culture is one of belonging. We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued. Join others who value a workplace for all. We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. We’re dedicated to serving Rhode Islanders. Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer. Why this job matters: Working closely with data engineering, application engineering, infrastructure, security, architecture, analytics, business intelligence, product, and vendor teams, leads the operational management, reliability, governance, and continuous improvement of enterprise database and cloud data platforms. Accountable for managing a team responsible for database administration, production support, access governance, release support, performance optimization, backup and recovery, vulnerability remediation, monitoring, automation, platform modernization across legacy, on-premises, cloud-hosted, and cloud-native data environments. Ensures that data platforms are secure, compliant, performant, resilient, cost-aware, and aligned with enterprise architecture, data governance, SDLC, DevOps, and operational standards. Platform scope: Microsoft SQL Server, SQL Server on Azure VM, Azure SQL Database, Azure SQL Managed Instance, PostgreSQL, EDB Postgres, Oracle databases and Oracle-based data platforms, IBM Netezza, Snowflake, Azure Data Lake, Azure Synapse Analytics, Azure-based data services, data integration touchpoints with Power BI and analytical tools, and Salesforce Data Cloud knowledge where applicable. What you will do: Lead and manage the Data Platform Operations team responsible for administration, operational support, reliability, governance, security, performance, and modernization of enterprise database and cloud data platforms. Own day-to-day operational coverage for Microsoft SQL Server, Azure SQL, PostgreSQL, Oracle, Netezza, Snowflake, Azure Data Lake, Azure Synapse, and other Azure-based data platforms, ensuring production issues, service requests, and project support are prioritized and resolved effectively. Provide management oversight for database access management activities, including user provisioning, service account governance, access reviews, recertifications, least-privilege controls, and remediation of access-related audit findings. Partner with security, risk, compliance, and data governance stakeholders to ensure database platforms and data services meet enterprise security, privacy, auditability, retention, and regulatory expectations. Lead operational support for database release and change management, including review and approval of database deployment activities, execution oversight for database scripts, production readiness, rollback planning, and post-deployment validation. Coordinate database infrastructure and environment management activities, including database builds, refreshes, data movement between environments, Snowflake clones, Azure SQL refreshes, Oracle and PostgreSQL refreshes, and test environment readiness. Ensure effective production support and incident management across supported platforms, including response to performance issues, failed or delayed batch jobs, data refresh failures, integration issues, security events, and database availability concerns. Manage platform monitoring practices using Grafana, native cloud monitoring, Snowflake monitoring, SQL Server tooling, Oracle tooling, and other operational observability capabilities to proactively identify availability, capacity, performance, and security risks. Drive database performance and optimization practices, including query tuning, warehouse and compute utilization analysis, storage optimization, reporting workload optimization, and partnership with analytics and application teams on performance remediation. Oversee storage, capacity, and cost management activities across database platforms, including SQL Server storage management, Snowflake warehouse utilization, Azure data platform consumption, archival strategies, cleanup activities, and database consolidation opportunities. Lead backup, recovery, high availability, a