About the role
Hybrid work model: Cracow, 3 days per week from office Responsibilities Respond to inbound customer inquiries via calls, chats, and support cases, providing prompt, high-quality, and empathetic support. Follow assigned schedules and maintain “Available” status in Salesforce Omni during designated shift blocks. Triage and resolve inbound cases with accurate categorization, clear documentation, and a customer-focused approach. Provide responsive live support across chat and phone channels, minimi…