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Key skills & keywords for this role
These are the terms most likely to matter to the ATS for this QA Consultant - QUALITY EVALUATION role at Bill Gosling. Mirror the ones that match your real experience on your resume to improve your match score.
Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary…
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