[R&D] Customer Interface Engineer (Japanese speaking)

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam). In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage). For further information, please visit our website: www.bosch.com.vn 1. Customer requirement management: • Gather and document customer technical requirements and preferences. • Translate customer implicit requirements into technical specifications and transfer to internal engineering team. • Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result. 2. Technical communication with customer: • Primary contact for customer about technical and engineering-related matters. • Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance. • Understand customer needs, expectations, and concerns to ensure effective communication. • Translate customer needs and expectations into technically feasible solutions. • Manage customer requests and work packages in project, ensuring they are completed on time and within scope. • Monitor project progress and report updates to both internal stakeholders and customers. • Establish and maintain strong relationships with key customer. 3. Quality gate to customer: • Ensure that products and solutions delivered to customers meet their requirements and expectations. • Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects. • Experience with project/ engineering change process in the automotive environment. • Good understanding of automotive technology, e/wire harness experience or knowledge. • Native or fluent in Japanese and advanced level in English skills for customer and global team communication. • Entrepreneurial mindset, high resilience, willingness to take responsibility. • Proactiveness and openness to learn, work and collaborating in global team. • Independent, well-structured and goal-oriented way of working. • Good presentation and negotiation skills. • Competitive salary, bonuses and allowances. • Career development in the Bosch group worldwide. • Top employer in mechanical engineer jobs and employee development policy.