About the role
RESPONSIBILITIES&DUTIES •Engagewithassignedleadsandpromptly initiatecontact throughthe autodialersystem. •Qualify leads by assessing their interest, needs, and eligibility for upGrad'sprogramsforGermanyandItalypublicuniversities. •Buildrapport,credibilityandestablishtrustwithleadsthrougheffective communicationandactivelistening. •ScheduleVideoCounselling[VC]sessionswithAdmissionCounsellors forqualifiedleads. •Coordinate schedules and ensure smooth communication between leadsandAdmissionCounsell…
