Senior Commerce Consultant

<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named<span class="Apple-converted-space"> </span><em>Campaign’s</em> Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. </p> <p>VML is part of <a href="https://urldefense.com/v3/__http:/wpp.com/__;!!IfJP2Nwhk5Z0yJ43lA!L_cfT4E3gsmmDY1lVQTB6ihlfPeBl9X4sMM2KI6iWZYexC2nCeZ9oxgP9qvgbrqxIBpx82rGb_mWqh5F0zKxq5_dP7Y$">WPP</a>, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. </p> <p>For more information, please visit<span class="Apple-converted-space"> </span><a class="ms-outlook-linkify" href="http://www.vml.com/" data-outlook-id="fbec6e7f-765e-41de-af7b-a3ef743f9886"><u>www.vml.com</u></a><u> </u>and follow along on  <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24 d=DwMFaQ c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA e=" data-outlook-id="b89e4621-22a7-4a88-a5da-c6ecc3a722be"><u>LinkedIn</u></a> #WeAreVML.</p></div><p></p> <p></p> <h3>Senior Consultant with experience in Commerce ecosystems and technologies wanted to join our Business Services team </h3> <h3>The opportunity:</h3> <p>We are on the hunt for a visionary and accomplished Senior Business Consultant to play a pivotal role in shaping the future of our Consultancy solutions . This is not merely a high profile role; it's an opportunity to act as a trusted leader and mentor, guiding both our clients and our internal team towards unprecedented success. Your deep industry expertise and collaborative leadership style will be instrumental in driving impactful business outcomes, while your commitment to our people-first approach will be essential in fostering a culture of empowerment, growth, and continuous improvement within the Consultancy team and across the entire Business Services department.</p> <ul> <li><strong>Perm </strong></li> <li><strong>London/Hybrid </strong></li> </ul> <p><strong>Other core elements of this role will be:</strong></p> <ul> <li>Leading teams of cross functional skill sets to work together to create coherent answers to client questions, through high-quality outputs</li> <li>Passionate about understanding and solving complex problems for our clients within an ever-changing digital landscape</li> <li>Listening to client challenges and using client knowledge to spot opportunities for other ways we can help the client outside of the core engagement</li> </ul> <p>Using advance communication skills to unpick client problems rapidly, getting to the core of how we can support, often in situations that lack clarity</p> <h3>What you’ll be doing:</h3> <p>You will have a strong consultancy background or acted as a Senior Business Leader with in-depth specialist sector knowledge across a minimum of 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive)</p> <ul> <li>Client Engagement Relationship Management:</li> <ul> <li>Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders in some of our largest clients.</li> <li>Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.</li> <li>Proactively identify and pursue opportunities to expand existing client relationships and generate new business.</li> </ul> <li>Team Leadership Development:</li> <ul> <li>Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment.</li> <li>Inspire and empower team members to take ownership, develop their skills, and reach their full potential.</li> <li>Promote knowledge sharing and best practices across the team and wider organization.</li> </ul> <li>Strategic Consulting Solution Delivery:</li> <ul> <li>Leverage your expertise in e-Commerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.</li> <li>Confident communicator who can articulately ask questions and actively listen in order to get to the core of the client problem</li> <li>Being comfortable with ‘grey’, bringing clarity to ambiguous situations and utilising your advanced problem-solving capability to quickly analyse complex business problems and independently overcome obstacles. A lateral thinking who is able to step back to assess the client ask from a broader perspective</li> <li>Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.</li> <li>A deep understanding of technologies that form a part of digital ecosystems, such as ecommerce platforms like Salesforce Commerce Cloud, CMS, PIM etc. as well as software delivery methodology including agile</li> <li>Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.</li> <li>Support the delivery function with business insights to help keep the business team focussed on outcomes</li> </ul> <li>Continuo