About the role
Company Overview
Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in 1970, it serves top global brands through innovation, co-creation, and a strong focus on sustainability.
Job Summary
Lead and coach a team of Business Analysts to deliver business requirement studies, process mapping, functional specifications, testing, and user support for local and overseas users.
Responsibilities
• Lead and coach Junior Business Analysts and Business Analysts to complete assigned tasks effectively
• Manage and oversee tasks assigned to team members to ensure timely delivery
• Conduct detailed business requirement studies and map business processes to system processes for accurate system alignment
• Prepare Master Functional Specifications to document system requirements when needed
• Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure quality delivery
• Monitor and follow up on Issue Logs to resolve system and user issues promptly
• Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality
• Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation
• Execute additional duties as directed by line management to support business needs
Requirements:
Knowledge / Skill
• Skilled in Office software, SQL and database.
• Good logical analysis ability.
• Good understanding of system functionality, integrations, data flow, and system processes.
• Able to identify root cause, analyse issues, and propose practical solutions.
Work Experience Description
• Major in computer-related is preferred.
• At least 5 years' experience in business analysis, system requirement analysis or user support.
• Experience in system implementation, enhancement, testing, UAT/EUT, go-live and post-go-live support.