About the role
<p><strong><em>OUR MISSION</em></strong></p> <p><strong>At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.</strong></p> <p><strong><em>ABOUT US</em></strong></p> <p>Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.</p> <p><strong><em>CORE VALUES</em></strong></p> <p>One Team. One Redwood</p> <p>Make Your Own Weather</p> <p>Obsess over Customer Success</p> <p>Work the Problem</p> <p>Be Curious</p> <p>Own the Outcome</p> <p>Respect Each Other</p> <p><strong><em>YOUR IMPACT</em></strong></p> <p>Gartner predicts that by 2029, 90% of organizations currently delivering workload automation will have transitioned to Service Orchestration and Automation Platforms (SOAPs) — a market expected to reach $4.9 billion by 2028. Redwood is the top-ranked vendor in Gartner s 2025 Critical Capabilities for SOAP, scoring #1 across all five use cases. We re expanding our Solutions Engineering team to meet that demand. In this role, you ll be the technical face of a category leader — helping enterprise prospects understand not just what Redwood does, but why it s the right answer in a market that s fundamentally changing.</p> <ul> <li><strong>Cover the full SOAP surface area.</strong> Present and position Redwood s capabilities across all five Gartner-defined SOAP use cases — IT workload automation, IT workflow orchestration, data orchestration, citizen/self-service automation, and DevOps automation. You won t be a deep expert in all five on day one, but you ll develop enough fluency to lead discovery and qualify the right fit for each prospect.</li> <li><strong>Demonstrate Redwood s platform with AI fluency.</strong> Deliver compelling technical presentations and live product overviews that connect Redwood s AI capabilities — AI-powered observability, intelligent job scheduling, and agentic orchestration — to concrete operational outcomes, not just platform features.</li> <li><strong>Use AI tools as a force multiplier.</strong> Leverage LLM-based research, prompt-driven workflows, and AI productivity tooling as a standard part of how you work — accelerating demo preparation, account research, competitive analysis, and technical documentation.</li> <li><strong>Position confidently in a competitive market.</strong> Develop a working understanding of the SOAP competitive landscape well enough to articulate Redwood s differentiation, handle objections live, and understand why you win and why you lose.</li> <li><strong>Drive technical evaluations hands-on.</strong> Lead proof-of-concept work with prospects to validate use cases and prove out business outcomes — including light scripting (REST APIs, Python, bash) where needed to close technical gaps.</li> <li><strong>Enable Account Executives.</strong> Provide technical insight, SOAP market context, and prospect feedback that sharpens messaging and accelerates new account acquisition.</li> <li><strong>Stay ahead of the SOAP and AI landscape.</strong> Continuously deepen your understanding of how the market is evolving — from agentic AI and GenAI-powered automation to data pipeline orchestration and self-service automation — and bring that context into every prospect conversation.</li> <li><strong>Uphold Redwood s standards.</strong> Maintain the highest ethical standards across all customer-facing work, representing the company with professionalism and technical credibility at every level of the prospect organization.</li> </ul> <p><strong>What we re looking for in how you work:</strong></p> <ul> <li><strong>Resourceful:</strong> You re constantly curious, proactively learning new AI tools and technical capabilities as part of how you operate — not as a side project.</li> <li><strong>Competitive:</strong> You bring initiative, confidence, and a results-oriented mindset to every pursuit.</li> <li><strong>Goal-Oriented:</strong> You set meaningful objectives, track them rigorously, and hold yourself accountable to outcomes.</li> <li><strong>Detail-Oriented:</strong> You re organized and exercise sound judgment — able to manage multiple technical evaluations and sales cycles simultaneously without things falling through.</li> <li><strong>Communicator:</strong> You can explain SOAP, AI, and automation concepts clearly to both a VP of Engineering and a CFO, and you know the difference matters.</li> <li><strong>Adaptable:</strong> You re comfortable shifting priorities and handling complex, dynamic requirements in a fast-moving enterprise sales environment.</li> </ul> <h2>YOUR EXPERIENCE</h2> <p>The most important thing we re hiring for is technical aptitude and intellectual curiosity. Domain knowledge can be taught — the ability to learn fast, think technically, and communicate clearly cannot.</p> <p><strong>What we require:</strong></p> <ul> <li><strong>3+ years in a pre-sales, solutions engineering, or adjacent technical role</strong> in enterprise software — Process Automation, ERP, Data Integration, Business Intelligence, ESB, or similar.</li> <li><strong>Technical aptitude.</strong> Working knowledge of REST APIs and comfort with light scripting (Python, bash, or equivalent) sufficient to build simple integrations, validate technical scenarios, or debug issues in a demo environment. You don t need to be a software engineer — but you need to be comfortable in that world.</li> <li><strong>Demonstrat