About the role
Responsibilities Manage the day-to-day operations, support, and availability of Oracle application systems, ensuring service performance meets agreed SLAs and KPIs. Oversee Oracle data integrations with Learning Management Systems (LMS) and ensure operational readiness during peak academic periods. Coordinate incident, problem, and change management, including major incident escalations, root cause analysis, and Oracle patch releases. Manage vendor performance, service reviews, and stakeholder …