Service Desk Analyst

Genpact

India· IT Jobs September 25, 2026

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DeskServiceAnalystticketsSystemdesktopsoftwareHelpdeskenduserrespondingchats

About the role

Helpdesk Support Provide end-user support – responding to chats as well as tickets entered into the IT Help Desk System. Open, resolve and close tickets in the IT Help Desk System. Escalate issues to other IT groups as appropriate. Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change: Desktop O/S – Windows / MacOS Microsoft Office (Outlook, Word, Excel, PowerPoint) Messaging support Mobile Device support Software specif…

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