Service Engineer (Marine Engines)

Responsibilities: • Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments. • Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met. • Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed. • Assist in warranty investigations by determining the sources of issues and generating warranty recommendations for headquarters. • Proactively collect market and technical information from service engagements to support sales prospects and ongoing service improvement activities. • Execute complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on engines, turbochargers, auxiliary systems, and related goods in accordance with established guidelines and technical documentation. • Assist with technical planning for service assignments, such as determining spare part requirements, analyzing technical data (work procedures, drawings, material lists), and verifying tools and spares. • Perform a Last Minute Risk Analysis before beginning work and closely adhere to company Health, Safety, and Environmental regulations, including the proper use of Personal Protective Equipment. • As an on-site technical point of contact, coach and supervise less experienced technicians during maintenance, commissioning, troubleshooting, and performance testing duties. • Analyze defects, decide corrective actions, and implement technical solutions on-site, conferring with the Superintendent Engineer as needed. • Record and document technical findings, and provide high-quality service reports, condition photographs, and spare parts advice in English while adhering to company standards and ISO documentation guidelines. • Maintain constant communication with support offices to ensure service excellence and the effective completion of customer service contracts. • Provide on-site support to workshops as needed, ensuring effective service delivery and technical difficulty resolution. Requirements for the role: • Strong understanding and commitment to health and safety regulations. • Technical competence in important Product Center areas such as two- and four-stroke engines, turbochargers, propulsion systems, and on-site recovery. • A minimum of three years of related experience, especially in the heavy equipment, maritime, or power plant industries. • Practical experience with mechanical and automation systems, including troubleshooting, commissioning, and field service work.