Service Engineer

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Key Responsibilities & Duties • Respond promptly to customer call-outs and provide professional, high-quality technical support and service. • Install, configure, test, and commission systems and products at customer sites. • Provide customers with comprehensive product training and guidance. • Perform hardware and software modifications, upgrades, and enhancements on existing systems. • Conduct regular preventive maintenance to ensure equipment reliability and optimal performance. • Manage and maintain adequate spare parts inventory for repairs, maintenance, and system upgrades. • Communicate and escalate technical and service issues in accordance with established procedures. • Provide technical support and coverage to other regions during periods of increased workload. • Respond to on-site customer support requests independently or as part of a technical team. • Participate in weekend or after-hours call-out support, depending on regional requirements. • Apply a structured and logical approach to fault diagnosis and troubleshooting. • Provide technical guidance and support for basic and advanced troubleshooting of TCS products and equipment at customer sites and to team members. • Monitor the condition and performance of equipment components and recommend replacements or upgrades where necessary. • Maintain accurate and up-to-date equipment documentation, schematics, service records, and preventive maintenance procedures. • Assist in coordinating technical checks to ensure all TCS products and equipment are fully tested and in good working condition before deployment. • Provide product, troubleshooting, maintenance, and technical training to team members, including updates on new products, technical bulletins, and service procedures. • Track all installation and maintenance activities performed at customer sites and ensure required documentation and forms are accurately completed and submitted for internal tracking and finance purposes. • Conduct installation, testing, quality assurance, and validation of new software versions prior to customer release. Work Experience & Skills • Strong computer skills with a good understanding of computer hardware, peripherals, networking, and equipment setup. • Strong customer service and customer-facing skills, with a professional and solutions-oriented approach. • Excellent organizational skills with the ability to effectively plan and prioritize workloads. • Ability to learn and adapt to new products, technologies, and technical skills quickly and efficiently. • Good written and verbal communication skills. • Ability to work independently while also collaborating effectively as part of a team. • Strong analytical and troubleshooting skills with a logical approach to diagnosing technical issues. • Good attention to detail and commitment to maintaining accurate technical documentation and service records. • Willingness to travel to customer sites and provide on-site technical support as required. • Proactive, dependable, and customer-focused with a strong commitment to service quality. Job Summary Provide technical support, installation, maintenance, troubleshooting, and customer service for TCS products and equipment, ensuring reliable system performance and customer satisfaction.