ServiceNow CSM

Tata Consultancy Services

India· IT Jobs September 1, 2026

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ServiceNowCSMCustomerCaseManagementServiceNoteApplyavailableF2FinterviewSep

About the role

Note - Apply if available for F2F interview on 5 Sep in Hyderabad Key Responsibilities: Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with …

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