About the role
Key Duties / Responsibilities : Provide advanced Level 2 support for Windows, macOS, and mobile devices. Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions. Support Generative AI tools and automation for modern workplace enablement. Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination. Participate in IT refresh projects, new office setups, and IT deployments. Deliver user training sessions and drive process improvements. Manage vendors and s…