Sr. Technical Support Engineer/Technical Support Engineer

Advantmed India LLP

India· IT Jobs September 7, 2026

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TechnicalEngineerstaffproductsactsescalationmatrixTSEhavesolidbackgroundMicrosoft

About the role

Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As a Sr. TSE Engineer, you should have a solid technical background with Microsoft products and solutions, ticketing systems, security products like AV, DLP, EDR, Firewall, patch management. A problem-solving attitude with an ability to train new hire and existing staff, can document troubleshooting and training KB articles, coaches team on technical issues. Can co-ordinate with different cross …

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