About the role
Experience in customer support with technical products, preferably in SaaS products. Practical experience querying SQL databases. Familiarity with JIRA and Confluence. Experience working directly with external customers via email, phone, or video. Excellent communication and interpersonal skills, including the ability to provide informative updates to customers and global internal stakeholders. Willingness to take ownership of issues, including problem-solving and diving deep into technical det…