About the role
We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a strong background in BPO operations, team management, KPI monitoring Key Responsibilities: Lead and motivate the BPO team handling domestic e-commerce operations. Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction. Ensure adherence to process guidelines and company policies. Conduct regul…