Team Leader

Impetus Career Consultants

India· Customer Services Jobs September 28, 2026

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LeaderProcessVoiceInternationalCustomerhiringKeyagentsMonitorperformanceproductivityquality

About the role

Team Leader – International Voice Process We are hiring an experienced Team Leader for an International Voice Process – Customer Support . Key Responsibilities: Lead and manage a team of voice process agents. Monitor performance, productivity, quality and customer satisfaction. Handle escalations and coordinate with QA, Training and WFM teams. Conduct coaching, feedback sessions and team huddles. Drive SLA/KPI adherence and process improvement. Requirements: 4 years of experience in an Internat…

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