About the role
2–4 years of experience in technical support, product support, software development, or a customer-facing technical role. Strong troubleshooting skills and comfort working through ambiguous problems independently. Comfort using modern AI-assisted tools (e.g., for code understanding, debugging, or documentation) to improve investigation speed and accuracy. Ability to read and understand code (JavaScript / TypeScript preferred; other languages welcome). Hands-on experience debugging REST APIs (re…