Rebecca Nguyen
Medical Billing Specialist
Summary
Certified Professional Biller (CPB) with 5+ years of experience managing full-cycle medical billing, revenue cycle management, and accounts receivable reconciliation across multi-specialty healthcare practices. Expert in ICD-10, CPT, and HCPCS coding compliance, cutting claims rejection rates from 14% to 3% and recovering $1.8M in outstanding balances.
Experience
- Processed and submitted 500 electronic and paper insurance claims weekly across Medicare, Medicaid, and private commercial payers.
- Audited medical records and clinical encounter forms for ICD-10 and CPT coding accuracy, reducing initial claims rejection rates from 14% to 3%.
- Appealed and overturned 85% of denied insurance claims, recovering $1.8M in outstanding receivables within 12 months.
- Reconciled patient ledger balances, insurance remittance advices, and electronic funds transfers (EFT) in Kareo EHR over 18 months.
- Educated clinic registration staff on insurance eligibility verification requirements, reducing front-end eligibility denials by 40%.
- Accelerated days in accounts receivable (A/R) from 52 days to 31 days, optimizing cash flow liquidity across 4 outpatient clinic locations.
